Sales & Operations Manager - USA

Driven by sales and passionate about design?

To accelerate our growth in North America and establishing a stronger presence in High Point, North Carolina, we are looking for an entrepreneurial Sales & Operations manager who will further strengthen our brand presence in this key region.

Position Overview

The Head of Internal Sales  and Customer Service will be responsible for the internal sales team, managing customer service operations, and ensuring smooth operations between the High Point office and global headquarters in Belgium.

This role combines sales coordination and customer service leadership and overseeing end-to-end Operations to support the continued growth of Vincent Sheppard in North America.

Key responsibilities

• Internal Sales Management

  • Lead and coordinate the internal sales and customer service team.

  • Manage order processing for dealers, designers, and hospitality clients.

  • Ensure accurate order entry, pricing, and delivery timelines.

  • Support the external sales team and sales agents across the U.S.

  • Monitor sales performance and customer satisfaction.

• Customer Service & Dealer Support

  • Act as the main operational contact for retailers, designers, and distributors.

  • Resolve customer issues related to orders, delivery, and product questions.

  • Coordinate after-sales service and warranty claims.

• End-to-end Operations oversight

  • Oversee the daily end-to-end operations of the High Point office and warehouse.

  • Oversee administrative processes, documentation, and internal reporting.

  • Oversee showroom preparation and support during High Point Market.

  • Domestic travel and trade show setup for HD Expo-BDNY

  • Ensure smooth communication between the U.S. office and global headquarters.

• Team & Process Development

  • Implement efficient internal sales and customer service processes.

  • Support recruitment and training of internal staff.

  • Develop systems that improve operational efficiency and customer experience.

Qualifications

• Required

  • 10+ years experience in sales operations, office management, or customer service leadership.

  • Experience in furniture, interior design, or luxury consumer goods preferred.

  • Strong organizational and operational skills.

  • Experience managing order processing and CRM systems; knowledge of Business central from Microsoft and HubSpot is a plus

  • Excellent communication and customer relationship skills.

• Preferred

  • Experience with dealer networks or trade sales.

  • Familiarity with furniture  operations management.

  • Experience working with international teams.

Skills

• Leadership and team management

• Strong administrative and operational abilities

• Customer-focused mindset

• Problem solving and process improvement

• Proficiency in ERP / CRM systems and Microsoft Office

What we offer

• Opportunity to play a key role in the expansion of Vincent Sheppard in North America

• Work in the center of the U.S. furniture industry

• Competitive salary and benefits

• International environment with a premium design brand