Do you have questions about Vincent Sheppard furniture?
Find answers to your questions quickly and easily, thanks to our FAQ section.
You can repair scratches by using a touch-up paint designed for Paper Loom. You can order touch-ups for all Vincent Sheppard loom colours on our webshop.
If the damage to your chairs is too severe, we can paint the Paper Loom chairs. Depending on the base color and any defects or damage to the chairs, this is possible in a limited number of colors. Please contact one of our stockists for a quote.
You cannot leave indoor Paper Loom furniture outside. Our outdoor Paper Loom models have been treated for outdoor use and can simply be left outside. However, please note that these models cannot withstand frost or heavy rain. To preserve the quality and longevity of the material, we strongly recommend storing them inside during cold or rainy periods
Use a damp cloth and some natural, mild soap to clean your Paper Loom furniture.
Paper Loom chairs are made from woven paper. Using twisted kraft paper as the warp and kraft paper spun around a steel wire as the weft, the Paper Loom material is produced in rolls, much like textile. These sheets are then hand-shaped and stapled onto rattan or wooden furniture frames, resulting in a smooth, attractive finish that won’t snag on clothing or skin.
You can buy Vincent Sheppard furniture at a stockist in your neighbourhood.
Please get in touch with us directly to determine where you can see a certain Vincent Sheppard product in person. Contact us through info@vincentsheppard.com and we will guide you to the right Vincent Sheppard stockist. All Vincent Sheppard collections can also be discovered in our showroom in Belgium, open by appointment only.
Absolutely! To ensure a perfect fit, please visit a local stockist with the following:
Photos of your chair (front, side, and back).
Your original invoice or order confirmation (if available).
This information helps us identify your specific model and provide you with the exact cushions designed for your chair. While visiting your local stockist, you can also explore our complete fabric collection in person to find the perfect match for your interior.
No, rattan chairs are not the same as reed chairs or regular woven chairs.
Rattan is a solid wood-like material derived from the rattan palm, a tropical climbing plant. Rattan stems are steamed and bent into the desired shape under high temperatures. Once cooled, the material is incredibly strong and lasts for decades.
Reed is a hollow water plant that is very fragile and is typically used for fine decorative weaving. The term "reed chairs" is often incorrectly used to refer to rattan chairs.
Woven chairs can be made from various materials. This refers to the technique, not the material itself. Chairs can be woven using rattan, Paper Loom, paper cord, or synthetic materials.
Dust your rattan chair regularly with a soft cloth and you can enjoy it for years! Below you will find several maintenance tips for rattan:
Regular dusting: Use a soft cloth or duster to gently remove dust.
Cleaning stains: Use a damp cloth with mild soapy water, making sure the cloth is not too wet. Dry thoroughly after cleaning to prevent mold and mildew.
Deep cleaning: Use a soft-bristled brush or a toothbrush and warm soapy water to clean the weave and crevices. Ensure the furniture is completely dry afterward.
Avoid harsh chemicals: Do not use bleach or abrasive scouring pads to clean the rattan.
No, natural rattan chairs or lamps are sensitive to moisture and should not be left outside. Rattan absorbs water and will mold, turn black, and eventually break if you leave the rattan furniture in the garden. Intense sunlight can also cause rattan to dry out and start splintering.
Chairs or lamps with a rattan look made of plastic can perfectly be left outside. Synthetic wicker is made for the outdoors and has the following advantages:
UV-resistant and will therefore not discolor
Waterproof and frost-resistant
Can be left outside all year round
Looking for furniture with a rattan look that can stay outdoors? Discover the Roy collection or Tika collection.
